# Issue and email native Shopify store credit

From popular demand, the Shopwaive Development team has released a new powerful tool that allows customer service teams to issue store credit to customers native Shopify store credit balance, all within the Shopwaive admin app. What's even more? Customer service teams can send a custom branded email with a description of the reason for credit and a backlink to your brand's storefront to encourage redemption. 

When customer's receive native Shopify store credit from the Shopwaive app, they can use the convenient <mark style="color:blue;">**Apply store credit**</mark> checkbox at Checkout to redeem. Email templates can be designed and saved in the Shopwaive app with merge tags like <mark style="color:blue;">`{{previous}}`</mark>, <mark style="color:blue;">`{{adjustment}}`</mark>, <mark style="color:blue;">`{{total}}`</mark>, and <mark style="color:blue;">`{{expires}}`</mark> to reference a customer's native Shopify store credit previous balance, adjustment, new balance, and if or when it expires, respectively. [Learn more](https://help.shopify.com/en/manual/customers/store-credit)

{% hint style="info" %}
Need support for Shopify Plus integration? Reach out to our team at <support@shopwaive.com> and we'll be glad to support or consider new feature or available options with this release upon request.
{% endhint %}

{% embed url="<https://storage.googleapis.com/steel-spark-359918.appspot.com/TFB_Native.mp4>" %}
New! Issue and email native Shopify store credit with Shopwaive's email editor
{% endembed %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://changelog.shopwaive.com/posts/quickstart-6.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.